Returns & Exchanges
We want you to be completely happy with your purchase. Our goal is to provide a pleasant shopping experience that will encourage you to come back for years to come. If you receive a product that you do not like or that does not match your décor, our knowledgeable support team is only a phone call or email away and will walk you through our simple return policy. We want you to get exactly what you want, and with our world-class product selection, you can be confident that you will find the right product for you.
You may return within 30 days for a refund or exchange, less shipping costs. All sales are considered final after 30 days from the original shipment date.
Once we are notified of your intent to return your order, you will have 7 days from the date of your return notification to send us back the item(s).
Reach out to our support team via phone, email, or chat to get the return address. Return the package to our warehouse for a refund or an exchange. You will be responsible for the shipping costs using your preferred courier.
If the returned item cannot be resold, we will charge a fee of 20-50% of the purchase price. A dirty or stained slipcover; a slipcover with an odor or bad smell; a slipcover with pet hair; a fabric that is damaged or has pulled threads; accessories that have not been returned or broken; and packaging and/or instruction papers that are damaged or missing are all examples of unsellable conditions.
We will process your refund or exchange within 3-5 business days of receiving and inspecting your return, and the credit will be automatically applied to your original payment method. Please keep in mind that if you decide to return the exchanged order for a refund, we will issue a refund for the original order after deducting the shipping costs for both the original order and the return of the exchanged order.
Please carefully read your return instructions to avoid delays and extra costs.
During the return process, please do not request a chargeback from your credit card company. Due to the length of time it takes to resolve chargeback disputes, it is usually preferable to be patient and wait for the return process to be completed. If you have submitted a chargeback, we will not be able to credit you for your return until the chargeback mediation process is completed. This procedure can take up to 180 days to complete
Feel free to contact us with any questions.